Frequently Asked Questions
Everything you need to know about shopping with Galleon Supplies.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
How can I track my order once it has been placed?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return and refund policy?
We accept returns on most items within 30 days of purchase, provided they are in their original packaging and unused condition. Refunds are processed back to the original payment method within 7-10 business days.
Do you offer bulk discounts for large orders?
Yes, we provide competitive tier-based pricing for bulk purchases. Please contact our sales team directly or check the product page for volume discount details.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or a full refund immediately.